Turkish Airlines, one of the world’s largest carriers, is known for its extensive route network, exceptional hospitality, and reliable service. With hubs based at Istanbul Airport and Sabiha Gökçen, the airline connects over 300 destinations across six continents. If you’re considering flying with Turkish Airlines, here’s a guide to ensure you have a smooth and enjoyable journey.
Check-In and Boarding Process
Turkish Airlines offers a range of check-in options to make the process as convenient as possible. You can check in:
- Online via the Turkish Airlines website, available from 24 hours up to 90 minutes before departure.
- Mobile App with the Turkish Airlines app, allowing easy access to boarding passes and flight information.
- Self-Service Kiosks at the airport for a faster, paperless experience.
- Airport Check-In Counters where you’ll receive assistance from Turkish Airlines staff.
Keep in mind that Turkish Airlines flights begin boarding 60 minutes before departure for international flights and 45 minutes before for domestic. Istanbul Airport is massive, so give yourself plenty of time to reach your gate, especially if you need to take the airport tram to a distant terminal.
Baggage Allowance and Fees
Turkish Airlines’ baggage allowance varies by cabin class and destination. Here’s a breakdown:
- Economy Class: Typically includes one checked bag up to 20-25 kg (44-55 lbs) for short-haul, and two bags up to 23 kg (50 lbs) each for long-haul international routes.
- Business Class: Offers more generous allowances, often allowing two checked bags up to 32 kg (70 lbs) each.
- Carry-On: Economy passengers can bring one carry-on (8 kg/17 lbs) and one personal item, while Business Class allows two carry-ons.
For more detailed info on luggage policies for specific routes, visit Turkish Airlines’ baggage policy page.
Exceeding the baggage allowance? Turkish Airlines offers paid excess baggage options, often cheaper if purchased online before check-in. Always double-check your baggage limits when booking to avoid unexpected fees.
In-Flight Experience
Turkish Airlines’ in-flight service is consistently praised, with perks that include:
Cuisine: Turkish Airlines is renowned for its quality meals. Business Class passengers enjoy a full-course menu created by “flying chefs,” featuring Turkish and international dishes. Economy passengers can also expect well-prepared meals, often with a touch of Turkish flavor. Special meals (vegetarian, kosher, gluten-free) are available on request.
Entertainment: The in-flight entertainment system, accessible via the seatback screens, includes an extensive selection of movies, series, music, and games. Download the Turkish Airlines mobile app to save preferences, and check what’s available on your flight.
Wi-Fi: Business Class passengers enjoy complimentary Wi-Fi, while Economy passengers can access paid packages. Always check Wi-Fi availability, as it depends on your aircraft model.
Amenity Kits: For long-haul flights, both Business and Economy passengers receive amenity kits with basics like eye masks, earplugs, and toiletries, adding extra comfort to the journey.
Cabin Classes and Seating Options
Turkish Airlines offers two main cabin classes—Economy and Business—but seating can vary by aircraft model.
Economy Class: Seats typically have a 31-33 inch pitch with adjustable headrests, offering more legroom than many carriers.
Business Class: Business seats can fully recline into a flat bed, and some aircraft offer a private, pod-like experience with additional privacy dividers, depending on the flight’s length.
To secure the best seat, use SeatGuru for detailed seating plans based on your aircraft type.
Stopover Programs and Lounge Access
Turkish Airlines’ Stopover Program is ideal for travelers with long layovers in Istanbul. The airline offers eligible passengers a free hotel night (or two nights for Business Class) in Istanbul, allowing you to explore the city. For more details on this unique offering, visit Turkish Airlines’ stopover program page.
Lounge Access is another highlight. Business Class passengers, Miles&Smiles Elite and Elite Plus members, and Star Alliance Gold members can access Turkish Airlines’ Istanbul Business Lounge, which includes showers, private suites, a kids’ area, and gourmet dining options. Economy passengers with long layovers can purchase access to the Istanbul Lounge for added comfort.
Frequent Flyer Program – Miles&Smiles
If you’re a frequent traveler, consider joining the Miles&Smiles program. It’s a Star Alliance partner program, allowing you to earn and redeem miles on a wide network of airlines. Points accumulate with each flight, which can be redeemed for:
- Upgrades from Economy to Business
- Extra baggage allowances
- Free or discounted flights
Enrolling in Miles&Smiles is free, and it’s worth it even for occasional travelers as miles never expire.
Istanbul Airport Transit Tips
For those with layovers in Istanbul, Turkish Airlines makes the process straightforward. At Istanbul Airport (IST), Turkish Airlines has a dedicated transit desk for passengers transferring to onward flights.
If you have a layover longer than 8 hours, Turkish Airlines also offers a Free Istanbul Tour, showcasing key sights like the Hagia Sophia, Blue Mosque, and Topkapi Palace. This tour is an excellent option for travelers who want to make the most of their layover.
Turkish Airlines Safety and Reliability
Turkish Airlines has built a solid reputation for safety and reliability. As a member of the Star Alliance, the airline adheres to rigorous standards, investing continuously in fleet maintenance and safety protocols. It ranks among the top global airlines for punctuality and customer service satisfaction.
COVID-19 and Health Regulations
Turkish Airlines follows stringent health protocols, especially in the current environment. The airline requires face masks throughout the journey and regularly sanitizes aircraft and lounges. For current COVID-19 guidelines, visit the Turkish Airlines Health and Safety Page.
Customer Support and Flexibility
Turkish Airlines offers customer support through various channels, including an international call center and social media. Additionally, Turkish Airlines’ Flexible Travel Options allow passengers to adjust their travel plans due to unforeseen circumstances. Options may vary based on ticket class and route, so always review your fare conditions when booking.