If you’re considering booking a flight with Finnair, the flagship carrier of Finland, understanding the nuances of this airline can help ensure a smooth and enjoyable journey. Known for its Scandinavian efficiency and excellent customer service, Finnair offers a unique flying experience that blends modern amenities with Nordic charm. Here’s everything you need to know before boarding a Finnair flight:
About Finnair: A Brief Overview
Finnair is the oldest operating airline in Finland and one of the longest continuously operating airlines in the world. Founded in 1923, it is headquartered in Helsinki and operates primarily out of Helsinki-Vantaa Airport (HEL), which serves as a major hub for connections between Europe and Asia. The airline is a member of the Oneworld Alliance, making it easy to earn and redeem miles with partner airlines.
Destinations and Route Network
Finnair is renowned for its extensive network connecting Europe, Asia, and North America. It’s particularly popular for routes to East Asia, including cities like Tokyo, Seoul, and Bangkok. Additionally, Finnair offers several direct flights to major North American cities such as New York, Los Angeles, and Chicago.
For European travelers, Finnair’s coverage of Scandinavia and the Baltics is unmatched. Their efficient connections through Helsinki make it an ideal choice for travelers heading to less accessible locations.
Check their route map for updated information on available destinations.
Booking Classes and Cabin Experience
Finnair provides three main booking classes: Economy, Premium Economy, and Business Class.
Economy Class:
- Comfortable seating with adjustable headrests.
- In-flight entertainment screens on long-haul flights.
- Complimentary meals and beverages (on intercontinental flights).
- Option to purchase additional snacks and Wi-Fi.
Premium Economy:
- More spacious seats with extra legroom.
- Enhanced meal service and premium snacks.
- Additional checked luggage allowance.
Business Class:
- Lie-flat seats on long-haul flights.
- Access to Finnair lounges and priority boarding.
- Gourmet meals curated with Nordic flavors and premium beverages.
- Noise-canceling headphones and luxury amenity kits.
Baggage Policies
Understanding Finnair’s baggage policies is crucial to avoid unexpected fees:
Carry-On Allowance:
- Economy and Premium Economy: 1 carry-on bag (max 8kg) + 1 personal item.
- Business Class: 2 carry-on bags (max 10kg each) + 1 personal item.
Checked Baggage:
- Allowance depends on ticket type, destination, and frequent flyer status.
- Economy Light tickets exclude checked baggage.
- Overweight or oversized bags incur additional fees.
For more details, refer to Finnair’s baggage policy.
Onboard Services and Entertainment
Finnair’s inflight experience is designed with passenger comfort in mind:
Nordic-Inspired Meals: Long-haul flights include complimentary meals influenced by Finnish cuisine, such as salmon dishes and rye bread.
Entertainment System: A wide selection of movies, TV shows, and games is available on personal screens.
Wi-Fi: Paid Wi-Fi is available on most aircraft. Business Class passengers often receive complimentary access.
Sustainability Focus: Eco-conscious travelers will appreciate Finnair’s commitment to sustainability, with initiatives like biofuel usage and carbon offset programs.
Helsinki-Vantaa Airport: A Hub Worth Exploring
If your journey involves a layover in Helsinki, you’re in for a treat. The airport is known for its efficiency and traveler-friendly amenities:
Smooth Transfers: Most connections require less than 45 minutes.
Relaxation Zones: Enjoy comfortable seating and quiet areas.
Art Installations: Scandinavian art pieces are displayed throughout the terminals.
Shopping and Dining: Duty-free shopping and Nordic-inspired cuisine options are available.
Learn more about the airport here.
Loyalty Program: Finnair Plus
Frequent flyers can benefit from joining Finnair Plus, the airline’s loyalty program. Benefits include:
- Earning points on Finnair and Oneworld Alliance flights.
- Free upgrades and additional baggage allowances.
- Discounts on flights and partner services.
Sign up for Finnair Plus here.
COVID-19 and Health Measures
Finnair has implemented several health and safety measures:
- Enhanced cleaning protocols for aircraft.
- Mandatory face masks during flights.
- Contactless check-in and boarding processes.
Stay updated with Finnair’s latest travel advisories here.
Tips for First-Time Flyers
Seat Selection: Reserve your seat in advance for better options, especially for long-haul flights.
Pre-Order Meals: Special dietary requirements can be accommodated if requested at least 24 hours before departure.
Download the App: The Finnair mobile app makes check-in, boarding, and flight updates seamless.
Check Visa Requirements: If you’re transiting through Helsinki to a non-Schengen country, confirm your visa requirements beforehand.
Customer Support and Contact Information
Finnair offers robust customer support channels:
Phone Support: Available for different regions; find numbers here.
Social Media: Quick responses via Twitter and Facebook Messenger.
Live Chat: Accessible through their website and mobile app.
Flying with Finnair offers a glimpse into Finnish hospitality and efficiency. With well-thought-out services, convenient connections, and a commitment to sustainability, Finnair is a great choice for international travel. Whether you’re flying Economy or indulging in Business Class luxury, being informed about the airline’s offerings and policies ensures a hassle-free journey.